Payroll Case Studies

Hels’ Angels, Brighton

The brilliant team at Sussex Payroll Services have been processing our payroll for several years and have been integral to the success of our business. We have a large team of temporary promotional and event staff that we process payroll for every fortnight, and it is imperative that the payroll is processed accurately, and that the team is paid on time. Sussex Payroll Services manage the entire process for us, from receipt of timesheets through to bacs payments, payslips and pension, and are always on hand to deal with any queries.

Two years ago we were required to change payroll services when we introduced a new staff booking system into the agency, and the difference in accuracy, time and overall service was marked. We found multiple errors in the payroll each fortnight, staff were paid incorrect amounts and on occasions into the incorrect bank account, and queries were dealt with very slowly if at all. This created a a huge amount of additional work for us, as well as extra stress and unhappy staff. We moved the payroll back to Sussex Payroll Services as soon as we could with a huge amount of relief. Throughout this process SPS continued to process our monthly HQ staff payroll, and this continued to be stress free.

I would not hesitate to recommend SPS to anyone looking to outsource their payroll

Kim Levine, Director, Hel’s Angels

Classic Consulting Ltd, Brighton

Denise Buchan, MD met Sussex Payroll Services at various networking events and was not happy with her payroll provider. She soon decided to move her payroll to us and she has this to say about us:

Classic Consulting has engaged the services of Sussex Payroll for over four years. The initial set up was seamless – in fact, I do distinctly remember Sussex Payroll actually completing all the ‘donkey work’ for me as I was so manic! Naturally I expected a few teething problems but I am pleased to say the transition was completely error free, there wasn’t a single issue and there hasn’t been since. Any questions or queries we’ve had have been quickly resolved, and I receive full co-operation if I need to put in the payroll run at the last minute – which has been frequent. Sussex run both my temporary and staff payroll – All our work is done with minimum fuss, on time, and always with enthusiasm and attention to detail. So often, the preparation of payroll is an administrative headache – particularly when you consider that, as an agency, our temporary staff varies from week to week, both in numbers and hours worked. Sussex payroll take all this in their stride, and we could not imagine a more efficient team working on our behalf. Their management of our payroll processing has proved invaluable.

I would have no hesitation in recommending Sussex Payroll and would urge any business, large or small to utilise an organisation who take pride in their work, are efficient and above all have exemplary Customer Services.
As a testament to their work, all of Classic’s outsourcing has been brought in house recently – the only exception is the payroll – I do not believe this could be run as smoothly in house or with any other organisation.
Sussex Payroll are certainly a company under recognised for their excellent service.

Denise Buchan, MD
Classic Conuslting Ltd

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